KHWS - London

Senior Project Manager/Programme Manager

May 16 - Present

I joined DigitasLBi (program now transitioned to Sapient) over two stints to support the delivery of two multi-million pound complex global platform rollout programs (one Sitecore, one AEM) for a set of prestigious clients including Nissan, Renault and Michelin. Working predominantly in London and Paris offices, the role included(s):

• Supported set-up of PMO & Global Program framework for delivery
• Responsible for successful delivery of Multiple cross market feature launches and Japan Market full site phase launch (AEM platform) and US Market pilot Mobile website (Sitecore platform)
• Managing a range of client, 3rd party & internal stakeholders, including management of Project Managers and teams consisting of 50+ Leads across multiple disciplines between London and offshore Bogotá and Bangalore

KHWS - London

Senior Project Manager/Programme Manager

Mar 15 - Apri 16

I jumped at the chance to join this small, rapidly-growing agency to support its transition to a “grown-up” digital agency. The responsibilities of this role are as much about Project Management as about establishment & implementation of operational processes & organizational change. Working with some of the world’s best known companies as clients along the way, my responsibilities included:

• Definition & rollout of all internal agency digital delivery processes, & contribution to decisions on internal systems
• Acting head of Project Management responsible for the set-up & growth of the PM dept. via recruitment & mentoring internal teams
• Responsible for defining, validating & approving project approach for discovery & technical delivery projects
• Taking full ownership in Project Manager capacity for multiple, concurrent technical delivery projects across a range of platforms solutions

DigitasLBi - London/Paris

Senior Project Manager

Nov 14 - Mar 15

I joined DigitasLBi to support the pilot delivery of a £30m+ website platform rollout for a global client. Though recruited & employed by the London office, the role was based in Paris for the duration, with travel to the US required for client meetings. The role included:

• Support of Global Programme Manager in contribution to set-up of PMO & Global Programme framework for delivery
• Responsible for successful delivery of pilot Mobile website based on Sitecore platform – Managing a range of client, 3rd party & internal stakeholders, including management of a project team of 12 Leads across multiple disciplines

POSSIBLE - London

Senior Project Manager

May 11 - Nov 14

I joined POSSIBLE (née Fortune Cookie), a fast-paced, full service Digital Agency as a Project Manager in 2011. Following a promotion to Senior Project Manager at the start of 2013, I worked in a freelance capacity for the last 13 months of my time.

I worked on a vast array of digital projects & implementations ranging from the creation of banner artwork to iPad application builds, SEO strategy projects to mobile & full websites, promotional video production to e-commerce websites. The role included:

• Most recent project: full programme management & delivery of lizearle.com - £1m+ eComm delivery using EPiServer/EPiCommerce
• Two further eComm delivery using EPiServer/EPiCommerce platform, both £300k+ deliveries – Run in an Agile fashion, a complex projects with multiple stakeholders & third parties
• Managing projects in both Agile & Waterfall methodologies to suit client/project needs – project types including: discovery, creative, full site build, & maintenance
• Managing complex multi-discipline projects across internal teams: User Experience, Design, User Interface Development, Technical Development, Quality Assurance, Marketing Services & Digital Strategy
• Project planning, requirements gathering & estimating – producing project plans & responding to RFPs
• Managing resource (planning in & resource management)
• Budgetary control & reporting (producing highlight reports, financial/budget reports)
• Running project meetings (Kick Off, stand-ups, reviews, checkpoints, all bespoke client-facing project meetings)
• Stakeholder management – both internally, within various departments on the client-side as well as a range of third parties
• Producing documentation including PID, Statement of Work, all project documentation (RAID logs, highlight reports, RACI)
• Internal financial reporting tools - creating invoices, project set-up, change management controls
• Training clients on CMS content entry (using EPiServer platform including composer)

Tag - London

Project Manager

Jul 10 - Apr 11

Following a redundancy I joined Tag, an international design and production company, as a Development Project Manager working in an operational and support capacity on its bespoke web-based marketing resource and management software, CMD (database, asset management and workflow software). The role included:

• Completing all administrative tasks in support of client and internal company use of CMD
• Providing consultancy and best-practice advice to clients and account handlers in planning effective solution workflows
• Managing transitional operational phase to support office in South Africa for RBS - including process stream-lining
• Liaising with development and testing teams and Product managers in order to fix issues and provide development suggestions
• Designed and built a team-wide planning and project time recording system in MS Excel for purpose of improving team processes
• Compiled an Implementation Manual in support of the work of Tag's Development Project Managers
• Providing on-site training and support where required to clients and colleagues

Mfuse - London

Project Manager

Mar 10 - Jul 10

Mfuse are a small mobile technology company specializing in the gambling and gaming industry, offering mobile Sportsbook application development and provisioning services. My tenure as Project Manager here included:

• Using predominantly Agile and Waterfall methods to successfully manage multiple implementations of Sportsbook solutions
• Building strong client wokring relationships through initial requirements gathering to "go live" and beyond
• Liaising with all internal parties from Account Management to Service Delivery to effectively plan development and testing resource, manage project scope, and flag issues and risks accordingly
• As Scrum Master, managing all daily stand-up meetings, monitoring backlogs and producing burn-down charts
• Compiling regular project update reports and chairing regular status meetings both internally and externally
• Coordinating the formation of agreed internal Project Management processes
• Creation of project documentation including PIDs, project plans, action/risk logs, release notes & meeting minutes
• Adapting quickly to understand internal development/production infrastructure, and act as a conduit between this and clients through all stages of the project lifecycle

Humana Europe - London

Project Manager

May 09 - Mar 10

After taking time out to travel and work in South America, I returned to the UK as a Project Manager within a "start-up organization", Humana Europe. Responsible for the successful execution of a £6m implementation of Acute invoicing and validation software and processes (SIV) across 15 NHS Primary Care Trusts within the East of England Strategic Health Authority.

A large, complex and challenging project, incorporating business process redesign and organizational change, as well as software installation, my role included:

• Managing/creating project documentation - including project plans, actions/risks/issues logs and meeting agendas
• Compiling regular project update reports internally and to the PMO, containing status on key items, issues and risks pertaining to a successful implementation
• Preparing documentation for and responses to Governance Board requests
• Liaising with PMO to formulate project plan(s) and other planning activities, adhering to PRINCE 2 methodology
• Developing internal processes - including SIV's helpdesk function and a customer facing SharePoint site
• Building strong working relationships with the PMO, PCT main contacts and project managers, PCT SMEs, governance board members and all internal project stakeholders and senior management
• Working with client PMO and internal accountants to plan and utilise financial budget as specified within contract
• Proactively identified/anticipated issues to ensure realisation of milestone payments
• Monitoring of resource usage in line with agreed budget plans
• Scheduling internal resource and PCT project activity, and ensuring completion of internal/external action items
• Raising issues/risks and actively seeking to problem solve issues and concerns where appropriate
• Chairing internal/external meetings, including: project kick-off, service design review, PCT organisational change, daily internal project updates, lessons learnt
• Contributing to RFIs and bid responses in the form of experience-based recommendations, scope definition and creation of high-level and detailed project plans
• Acting as main point of contact for Humana within the PCTs and PMO

Runaware - Gothenburg

Project Manager/Account Manager

Nov 06 - Nov 08

I joined this small, global marketing services provider, as Project Manager shortly after moving to Sweden. Runaware provides a unique lead generation service to independent software vendors, allowing their software to be demonstrated via a web browser using Citrix technology and other in-house developed tools.

During my time at Runaware I successfully managed all incoming customer projects as the conduit between the production team and client. The role included:

• Using PRINCE2 methodology to process customer requirements and project scope to effectively plan resource, leading to the creation of project plans and implementation schedules
• Liaising with the Production, Web Development and Hardware/System Maintenance managers for resource planning and project prioritisation according to business needs
• Providing consultancy and best-practice advice to clients in planning solution usability and workflows
• Offering pre/post sale analysis to clients gathering requirements help define project scope and identify potential project risks
• Managing change requests post scope definition, careful resource budgeting, resource usage and risk management
• Managing client expectations and leading customer meetings
• Creating Customer, Project, and financial reports, using MS Word, MS Excel, MS Visio, and bespoke statistical analysis software
• Simultaneously managing many differing projects and implementations (often in excess of 10) successfully, cross-culturally, across multiple continents and time zones, at various stages of their project life cycle
• Creating, implementing and managing test plans for client projects - including issue resolution plans
• Building strong working relationships with all clients, including many high-profile names such as Microsoft, ExxonMobil and Sage

As an Account Manager:

• Designing and implementing new processes through investigation, both internally and with client
• Analysing and planning with existing clients to understand how Runaware could further benefit their businesses

Also achieved:

• Introduced a more structured Project Management and implementation approach to the company
• Designed and implemented an internal company-wide project/sales forecasting, resource planning and project time recording system in MS Excel

Snowdrop Systems - Oxfordshire

Project Coordinator/IT Trainer

June 06 - Sep 06

I joined the client services team of this dynamic small to medium sized Human Resources and Payroll (database and workflow) Software Company, shortly after my graduation. The role included:

• Providing pre/post sale analysis and consultancy to clients to help define project scope and identify potential project risks
• Using PRINCE2 methodology to process customer requirements and project scope to effectively plan resource, leading to the creation of project plans and implementation schedules
• Designing and implementing new processes through investigation, both internally and with client
• Mentoring of other colleagues: providing support towards creation/completion of individual development plans
• Planning of optimized resource utilization, reporting on any scope creep, and management of change requests
• Creating Customer, Project, and financial reports, using MS Word, MS Excel, MS Visio, and bespoke statistical analysis software
• Managing multiple projects and implementations successfully, at all stages of their project life cycle
• Delivering software application training to clients on-site