tom williams

Employment history

Current status

Currently working for a full service Digital Marketing Agency in London, I've worked across a number of industries providing a range of technology and solutions, from HR and Payroll and Invoice Validation software to Mobile Phone Sportsbook applications and E-commerce websites.

KHWS - London

Sapient logo

Senior Project Manager/Programme Manager

May 16 - Present

I joined DigitasLBi (program now transitioned to Sapient) over two stints to support the delivery of two multi-million pound complex global platform rollout programs (one Sitecore, one AEM) for a set of prestigious clients including Nissan, Renault and Michelin. Working predominantly in London and Paris offices, the role included(s):

  • Supported set-up of PMO & Global Program framework for delivery
  • Responsible for successful delivery of Multiple cross market feature launches and Japan Market full site phase launch (AEM platform) and US Market pilot Mobile website (Sitecore platform)
  • Managing a range of client, 3rd party & internal stakeholders, including management of Project Managers and teams consisting of 50+ Leads across multiple disciplines between London and offshore Bogotá and Bangalore

KHWS - London

KHWS logo

Senior Project Manager/Programme Manager

Mar 15 - Apri 16

I jumped at the chance to join this small, rapidly-growing agency to support its transition to a “grown-up” digital agency. The responsibilities of this role are as much about Project Management as about establishment & implementation of operational processes & organizational change. Working with some of the world’s best known companies as clients along the way, my responsibilities included:

  • Definition & rollout of all internal agency digital delivery processes, & contribution to decisions on internal systems
  • Acting head of Project Management responsible for the set-up & growth of the PM dept. via recruitment & mentoring internal teams
  • Responsible for defining, validating & approving project approach for discovery & technical delivery projects
  • Taking full ownership in Project Manager capacity for multiple, concurrent technical delivery projects across a range of platforms solutions

DigitasLBi - London/Paris

DigitasLBi logo

Senior Project Manager

Nov 14 - Mar 15

I joined DigitasLBi to support the pilot delivery of a £30m+ website platform rollout for a global client. Though recruited & employed by the London office, the role was based in Paris for the duration, with travel to the US required for client meetings. The role included:

  • Support of Global Programme Manager in contribution to set-up of PMO & Global Programme framework for delivery
  • Responsible for successful delivery of pilot Mobile website based on Sitecore platform – Managing a range of client, 3rd party & internal stakeholders, including management of a project team of 12 Leads across multiple disciplines



Senior Project Manager

May 11 - Nov 14

I joined POSSIBLE (née Fortune Cookie), a fast-paced, full service Digital Agency as a Project Manager in 2011. Following a promotion to Senior Project Manager at the start of 2013, I worked in a freelance capacity for the last 13 months of my time.

I worked on a vast array of digital projects & implementations ranging from the creation of banner artwork to iPad application builds, SEO strategy projects to mobile & full websites, promotional video production to e-commerce websites. The role included:

  • Most recent project: full programme management & delivery of - £1m+ eComm delivery using EPiServer/EPiCommerce
  • Two further eComm delivery using EPiServer/EPiCommerce platform, both £300k+ deliveries – Run in an Agile fashion, a complex projects with multiple stakeholders & third parties
  • Managing projects in both Agile & Waterfall methodologies to suit client/project needs – project types including: discovery, creative, full site build, & maintenance
  • Managing complex multi-discipline projects across internal teams: User Experience, Design, User Interface Development, Technical Development, Quality Assurance, Marketing Services & Digital Strategy
  • Project planning, requirements gathering & estimating – producing project plans & responding to RFPs
  • Managing resource (planning in & resource management)
  • Budgetary control & reporting (producing highlight reports, financial/budget reports)
  • Running project meetings (Kick Off, stand-ups, reviews, checkpoints, all bespoke client-facing project meetings)
  • Stakeholder management – both internally, within various departments on the client-side as well as a range of third parties
  • Producing documentation including PID, Statement of Work, all project documentation (RAID logs, highlight reports, RACI)
  • Internal financial reporting tools - creating invoices, project set-up, change management controls
  • Training clients on CMS content entry (using EPiServer platform including composer)
  • Testimonials

    "Tom is a dedicated project manager who is digitally and commercially savvy. Tom works well with his clients to get projects delivered as they should be; on budget, on time and to the highest quality. Client's love working with him and so do project teams. A recommended hire"

    Peter Myers - Programme Manager

  • Testimonials

    "Tom is a great project manager who proved his expertise while managing complex technical builds in international, cross-office environment. Faced with challenging tasks and demanding clients never loses his self-confidence and manages to deliver projects successfully regardless of issues he was faced with in the meantime. Combines an analytical and pragmatic approach with a creative way of resolving even complex problems"

    Piotr Nowinski - Technical Lead

  • Testimonials

    "Tom brought top notch project management skills to a series of complex projects. He kept on top of very demanding stakeholders, fast changing requirements and contradictory information, and spanned his focus across 3 countries. His excellent memory, attention to detail and thoughtful planning enabled me to do the best of my job"

    Sophie Freiermuth - UX, Agile and product performance coach


Tag - London

Tag logo

Project Manager

Jul 10 - Apr 11

Following a redundancy I joined Tag, an international design and production company, as a Development Project Manager working in an operational and support capacity on its bespoke web-based marketing resource and management software, CMD (database, asset management and workflow software). The role included:

  • Completing all administrative tasks in support of client and internal company use of CMD
  • Providing consultancy and best-practice advice to clients and account handlers in planning effective solution workflows
  • Managing transitional operational phase to support office in South Africa for RBS - including process stream-lining
  • Liaising with development and testing teams and Product managers in order to fix issues and provide development suggestions
  • Designed and built a team-wide planning and project time recording system in MS Excel for purpose of improving team processes
  • Compiled an Implementation Manual in support of the work of Tag's Development Project Managers
  • Providing on-site training and support where required to clients and colleagues

Mfuse - London

Mfuse logo

Project Manager

Mar 10 - Jul 10

Mfuse are a small mobile technology company specializing in the gambling and gaming industry, offering mobile Sportsbook application development and provisioning services. My tenure as Project Manager here included:

  • Using predominantly Agile and Waterfall methods to successfully manage multiple implementations of Sportsbook solutions
  • Building strong client wokring relationships through initial requirements gathering to "go live" and beyond
  • Liaising with all internal parties from Account Management to Service Delivery to effectively plan development and testing resource, manage project scope, and flag issues and risks accordingly
  • As Scrum Master, managing all daily stand-up meetings, monitoring backlogs and producing burn-down charts
  • Compiling regular project update reports and chairing regular status meetings both internally and externally
  • Coordinating the formation of agreed internal Project Management processes
  • Creation of project documentation including PIDs, project plans, action/risk logs, release notes & meeting minutes
  • Adapting quickly to understand internal development/production infrastructure, and act as a conduit between this and clients through all stages of the project lifecycle

Humana Europe - London

Humana logo

Project Manager

May 09 - Mar 10

After taking time out to travel and work in South America, I returned to the UK as a Project Manager within a "start-up organization", Humana Europe. Responsible for the successful execution of a £6m implementation of Acute invoicing and validation software and processes (SIV) across 15 NHS Primary Care Trusts within the East of England Strategic Health Authority.

A large, complex and challenging project, incorporating business process redesign and organizational change, as well as software installation, my role included:

  • Managing/creating project documentation - including project plans, actions/risks/issues logs and meeting agendas
  • Compiling regular project update reports internally and to the PMO, containing status on key items, issues and risks pertaining to a successful implementation
  • Preparing documentation for and responses to Governance Board requests
  • Liaising with PMO to formulate project plan(s) and other planning activities, adhering to PRINCE 2 methodology
  • Developing internal processes - including SIV's helpdesk function and a customer facing SharePoint site
  • Building strong working relationships with the PMO, PCT main contacts and project managers, PCT SMEs, governance board members and all internal project stakeholders and senior management
  • Working with client PMO and internal accountants to plan and utilise financial budget as specified within contract
  • Proactively identified/anticipated issues to ensure realisation of milestone payments
  • Monitoring of resource usage in line with agreed budget plans
  • Scheduling internal resource and PCT project activity, and ensuring completion of internal/external action items
  • Raising issues/risks and actively seeking to problem solve issues and concerns where appropriate
  • Chairing internal/external meetings, including: project kick-off, service design review, PCT organisational change, daily internal project updates, lessons learnt
  • Contributing to RFIs and bid responses in the form of experience-based recommendations, scope definition and creation of high-level and detailed project plans
  • Acting as main point of contact for Humana within the PCTs and PMO
  • Testimonials

    "It was a pleasure to work closely with Tom during a very intensive and demanding implementation. He is a very competent and motivated individual who works to the highest standards of personal and professional integrity, and who keeps his eye clearly on the business outcome to get the job done. I would not hesitate in hiring Tom again in the future"

    Kit Burcham - Implementation Programme Manager


Runaware - Gothenburg

Runaware logo

Project Manager/Account Manager

Nov 06 - Nov 08

I joined this small, global marketing services provider, as Project Manager shortly after moving to Sweden. Runaware provides a unique lead generation service to independent software vendors, allowing their software to be demonstrated via a web browser using Citrix technology and other in-house developed tools.

During my time at Runaware I successfully managed all incoming customer projects as the conduit between the production team and client. The role included:

  • Using PRINCE2 methodology to process customer requirements and project scope to effectively plan resource, leading to the creation of project plans and implementation schedules
  • Liaising with the Production, Web Development and Hardware/System Maintenance managers for resource planning and project prioritisation according to business needs
  • Providing consultancy and best-practice advice to clients in planning solution usability and workflows
  • Offering pre/post sale analysis to clients gathering requirements help define project scope and identify potential project risks
  • Managing change requests post scope definition, careful resource budgeting, resource usage and risk management
  • Managing client expectations and leading customer meetings
  • Creating Customer, Project, and financial reports, using MS Word, MS Excel, MS Visio, and bespoke statistical analysis software
  • Simultaneously managing many differing projects and implementations (often in excess of 10) successfully, cross-culturally, across multiple continents and time zones, at various stages of their project life cycle
  • Creating, implementing and managing test plans for client projects - including issue resolution plans
  • Building strong working relationships with all clients, including many high-profile names such as Microsoft, ExxonMobil and Sage

As an Account Manager:

  • Designing and implementing new processes through investigation, both internally and with client
  • Analysing and planning with existing clients to understand how Runaware could further benefit their businesses

Also achieved:

  • Introduced a more structured Project Management and implementation approach to the company
  • Designed and implemented an internal company-wide project/sales forecasting, resource planning and project time recording system in MS Excel
  • Testimonials

    "Tom is a born project manager with both great attention to detail and the ability to never loose track of the overall picture. He can grasp complex projects quickly and as such can step into a new project and "hit the ground running". With his quick mind and friendly personality he is a good catalyst between technology-oriented project teams and marketing-oriented customers"

    Emma Hjalmås - VP Operations


Snowdrop Systems - Oxfordshire

DigitasLBi logo

Project Coordinator/IT Trainer

June 06 - Sep 06

I joined the client services team of this dynamic small to medium sized Human Resources and Payroll (database and workflow) Software Company, shortly after my graduation. The role included:

  • Providing pre/post sale analysis and consultancy to clients to help define project scope and identify potential project risks
  • Using PRINCE2 methodology to process customer requirements and project scope to effectively plan resource, leading to the creation of project plans and implementation schedules
  • Designing and implementing new processes through investigation, both internally and with client
  • Mentoring of other colleagues: providing support towards creation/completion of individual development plans
  • Planning of optimized resource utilization, reporting on any scope creep, and management of change requests
  • Creating Customer, Project, and financial reports, using MS Word, MS Excel, MS Visio, and bespoke statistical analysis software
  • Managing multiple projects and implementations successfully, at all stages of their project life cycle
  • Delivering software application training to clients on-site

Get in touch


Based in East London, but happy to travel

Coffee and a chat

Drop me a line...